Shipping

WHEN WILL MY ORDER DISPATCH?

We can’t wait to get your gorgeous goodies on the way to you! Our team usually dispatches orders within 2-5 business days of order placement for standard delivery & 2-3 business days for Express delivery. However around new collection launches, delays can be expected.

Ooof! There is nothing quite like waiting for an online purchase to arrive. Here are all the juicy details about how we get our precious pieces from our warehouse to your hot little hands.

Shipping Costs

Standard Shipping for $15 on all U.S. orders. Your package will arrive within 2 days of leaving the warehouse

Standard Shipping on orders over $100 is FREE.

Skip the Line for $25 on all U.S. orders. Your package leaves the warehouse within 48 hours and will arrive within 2 days of leaving the warehouse.

We are not able to change the shipping address once you have placed your
order, so please double check your address when ordering.

International shipping conditions:

We happily ship small items internationally, for example apparel, cushions, throws, bath mats, bedlinen, towels and small decorative items. We can arrange a quote to ship larger items such as (not all inclusive list) rugs, floor cushions or bedcovers on a case by case basis. Items with additional shipping charges are noted in the product descriptions. Contact us at wshop@distantp.com to request a quote. Otherwise, we’ll be in touch if your order attracts additional shipping charges.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be
If you are unsure about a particular item, please contact us at wshop@distantp.com

Stock Availability

Everything listed on our website (with the exception of Coming Soon product) is available for sale right now! Our warehouse is packed to the rafters with beautiful stock and we can’t wait to get it in your hot little hands. Very occasionally, we may find an item ordered is no longer available. In these rare cases, our customer service team will be in touch to organise a different item or full refund.

Ordinary Dispatch Times

Orders are generally dispatched within 1-2 days. During busy periods like sale events, collection launches or holiday closures, these dispatch times can increase to up to 7 days. If the delay will be longer than this, we endeavour to communicate this on our website.

Tracking and Delivery

We will provide you with a tracking number once your order has been dispatched from our warehouse. We recommend shipping to a location where someone will be present to sign for your order, such as a work address. If this is not possible and you do not want your parcel taken to a Post Office for collection, please leave instructions during checkout giving authority to leave without a signature. Understandably, parcels left without a signature are left at the buyer’s risk. We would encourage you to use this option only if there is a secure place to stash your goodies.

Delivery to a PO Box

Got a PO Box? That’s perfect! We deliver most items to a PO Box. Unfortunately, larger items like rugs and floor cushions cannot be shipped to PO Boxes. If you’re not sure if your package will be considered a “larger item”, just shoot us an email at wshop@distantp.com and we’ll help you out.

Delays or Damage during shipping

If there is a delay with your delivery, the Carrier will have the most up to date information on your delivery so we recommend you first contact the Carrier with your tracking number directly. The tracking details provided include information on how to contact the shipping carrier. If you need further assistance, please contact our customer service team at wshop@distantp.com who can help.

Unfortunately, accidents do happen. All our products are carefully packaged to prevent breakage in transit but if your order is damaged during shipping, please let us know. Because a picture paints a thousand words, we require photographs of the inside and outside of the box so the damage can be assessed. Please also ensure that you keep all contents and packaging while our team is assessing your case. Please contact our customer service team at wshop@distantp.com within 3 days of receiving your package for instructions.  

Contact Details

Email: wshop@distantp.com